Bilendi is accelerating its technological development through a combination of in-house R&D and targeted acquisitions. This strategy has driven major advances in AI, including:

• Transactional AI: A document analysis solution that combines optical character recognition (OCR) and generative AI to automate the collection and processing of complex data.

• Conversational AI: An end-to-end platform for collecting and analysing Voice of the Customer data at scale, powered by Bilendi Artificial Research Intelligence (BARI) that combines large language models (LLMs) and machine learning (ML).